Refund policy

Returns & Refunds

[PLACEHOLDER — insert registered company name, company number and returns address before publishing.]

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days from the day you receive your order to tell us you wish to cancel, for any reason at all. You then have a further 14 days to send the goods back to us.

To cancel, email us at [PLACEHOLDER — support email] with your order number. You do not need to give a reason.

Condition of returned goods

Please return the mask complete with all accessories and packaging, in a condition that allows us to resell it. You are entitled to handle the goods as you would in a shop, but if the value of the goods is reduced by handling beyond what is necessary, we may deduct that amount from your refund.

Return postage

[PLACEHOLDER — state clearly whether CÉVANNE pays return postage or the customer does. If the customer pays, it must be stated here; if you say nothing, the cost falls on us by law.]

Refunds

We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is sooner. Refunds are made to the original payment method. We will refund standard delivery costs; if you chose a more expensive delivery option, we refund the standard rate only.

Faulty goods

Under the Consumer Rights Act 2015, if your mask is faulty you have 30 days from delivery to reject it for a full refund. After 30 days, you are entitled to a repair or replacement.

The CÉVANNE 90-day promise

Separately from, and in addition to, your legal rights: if your mask stops working within 90 days of delivery, we will replace it. Email us with your order number and a short description of the fault. This promise does not affect your statutory rights.

Exceptions

For reasons of hygiene, we cannot accept returns of [PLACEHOLDER — list any sealed consumables, such as conductive gel] once the seal has been broken, unless the item is faulty.