Shipping policy

Delivery

Where we deliver

We currently deliver to the United Kingdom [PLACEHOLDER — add the European Union and any other destinations once your shipping zones are configured].

Dispatch and delivery times

[PLACEHOLDER — confirm with your supplier or 3PL before publishing. Do not guess these figures: stating a delivery window you cannot meet is a breach of consumer protection rules and the most common source of chargebacks.]

• Orders are dispatched within [X] working days.
• United Kingdom: [X–X] working days from dispatch, via [carrier].
• European Union: [X–X] working days from dispatch, via [carrier].

Delivery charges

[PLACEHOLDER — set out your charges and any free delivery threshold. All prices shown on the website include VAT where applicable.]

Tracking

You will receive a tracking link by email as soon as your order leaves our warehouse.

Customs, duties and import VAT

[PLACEHOLDER — state clearly whether duties are prepaid by us (DDP) or payable by the customer on arrival (DAP). If you are shipping from outside the UK this is critical: unexpected charges on the doorstep cause refused parcels and complaints.]

If something goes wrong

If your parcel has not arrived within the stated window, email us at [PLACEHOLDER — support email] with your order number and we will chase it with the carrier. The goods remain our responsibility until they are delivered to you.